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Please be aware that if you have ordered multiple items from our website, your order may arrive in separate deliveries on different days as they may have originated from different shipping locations.
In order for any of our service departments to assist you quickly in the case of a question or claim, please have your original order number or email address on hand when you call.
Items that are Dead-On-Arrival, or DOA
If any product is received and found to not function at all (i.e. be dead-on-arrival), please contact us within 1 week and we will send you a replacement at no charge. After 1 week, contact KickAss to find out if we will replace or repair the product. Should you have any questions about the warranty conditions please contact KickAss directly via 1 (213) 652-6566 or firstname.lastname@example.org
The warranty conditions set out by KickAss are considered null and void if a defect, malfunction, or failure is caused by:
Costs Not Included Within The KickAss Warranty
Other Non-Included Warranty Items
Change Of Mind / Item Is Unsuitable
If you have decided to return an item because you have changed your mind or feel as though the item is no longer suited to your system, the item can be returned for an exchange, credit or refund, pending the following criteria are met:
Item Not As Described
If you have decided to return an item because you feel that the item is not as described on our website (i.e. incorrect item dimensions, incorrect color or model variance), you are required to provide evidence so that we can investigate your claim. If your claim is approved, and your claim meets the criteria below, all expenses (including freight) will be refunded to you in full.
What if some items are damaged when I receive them?
All items that leave either our warehouse, or our suppliers / manufacturers premises are adequately packed and sent in good working condition. Upon receiving your order, you must inspect it to ensure all items are included. If there is any damage, contact KickAss Products via email email@example.com, or call us at 1 (213) 652 6566 within 48 hours of receipt of the item. If notice is not received within 48 hours the customer is liable for return freight expenses on replacement items.
Keep all original packing materials and documentation including the delivery consignment note. If the goods are visibly damaged on receipt, please have the driver make a note on the shipper's consignment note and also take photos of the damaged item/s.
Keep all original packing materials and documentation including the tracking and serial number.
Refunds may take up to 10 business days to be processed after the item has been returned to the warehouse.
All refunds will be issued to their original form of payment.