Please be aware that if you have ordered multiple items from our website, your order may arrive in separate deliveries on different days as they may have originated from different shipping locations.  

In order for any of our service departments to assist you quickly in the case of a question or claim, please have your original order number or email address on hand when you call. 

Items that are Dead-On-Arrival, or DOA

If any product is received and found to not function at all (i.e. be dead-on-arrival), please contact us within 1 week and we will send you a replacement at no charge.  After 1 week, contact KickAss to find out if we will replace or repair the product. Should you have any questions about the warranty conditions please contact KickAss directly via 1 (213) 652-6566 or sales@kickassproducts.com

Warranty Conditions

  • The first date of purchase is when the warranty period begins. Warranty periods will NOT be renewed or extended after a product repair or replacement.
  • You must be the original purchaser and provide the order number or email address as proof of purchase when a warranty claim is made, otherwise, KickAss holds no liability to replace or repair a product.
  • Warranties are only offered to the original end user of the KickAss product. Warranties are not transferable to another party.
  • Warranty terms only apply to products purchased directly through KickAss or authorized resellers.

Warranty Exclusions

The warranty conditions set out by KickAss are considered null and void if a defect, malfunction, or failure is caused by:

  • Negligence in following proper product installation, operation, or repair/maintenance instructions/protocols.
  • Use of a product for purposes other than those it was created or designed for.
  • Neglect, poor handling, and/or accidental damage.
  • Third-party alterations, repairs, and “mods”/modifications without the expressed written permission by KickAss.
  • Tampering or variations to product markings and labeling (e.g. warranty stickers, serial numbers, etc.).
  • Contaminations of products by foreign matter, foreign material, or other products.
  • Incorrect charging methods, such as overcharging and undercharging.

Costs Not Included Within The KickAss Warranty

  • Labor costs.
  • Transit costs (if the product must be sent back to KickAss).

Other Non-Included Warranty Items

  • Any property or personal damage/injury, direct/indirect loss, consequential losses, and supplementary expenses are excluded to the extent that they are permitted by law.
  • Changes in product condition or operational ability resulting from incorrect storage, fitting, application, maintenance, environment, or others as described and permitted by law.
  • Extreme weather conditions.

Return Policy

Change Of Mind / Item Is Unsuitable

If you have decided to return an item because you have changed your mind or feel as though the item is no longer suited to your  system, the item can be returned for an exchange, credit or refund, pending the following criteria are met: 

  • The item is returned in a new, unused condition, complete with original packaging.
  • You notify us within 7 days of receiving the item that you wish to return it.

For Exchanges:

  • If the item is returned in new, unused condition in original packaging, a $15 restocking fee will be applied
  • If the item is returned in new, unused condition, without original packaging, a $25   restocking fee will be applied.

 For Credits:

  • If the item is returned in new, unused condition in original packaging, $15 restocking fee will be applied
  • If the item is returned in new, unused condition, without original packaging, a $25   restocking fee will be applied.

 For Refunds:

  • If the item is returned in new, unused condition in original packaging, $15 restocking fee will be applied 
  • If the item is returned in new, unused condition, without original packaging, a $25   restocking fee will be applied.

Conditions:

  1. The customer is required to cover postage costs to return-freight the item back to us.
  2. Original freight charges will not be refunded under any circumstance.
  3. Once you have shipped the item, send sales@kickassproducts.com your receipt with proof of shipment that includes the tracking number.

Item Not As Described

If you have decided to return an item because you feel that the item is not as described on our website (i.e. incorrect item dimensions, incorrect color or model variance), you are required to provide evidence so that we can investigate your claim. If your claim is approved, and your claim meets the criteria below, all expenses (including freight) will be refunded to you in full.

Criteria:

  • The item is returned in a new, unused condition, complete with original packaging.
  • You notify us within 7 days of receiving the item that you wish to return it.

What if some items are damaged when I receive them?

All items that leave either our warehouse, or our suppliers / manufacturers premises are adequately packed and sent in good working condition. Upon receiving your order, you must inspect it to ensure all items are included. If there is any damage, contact KickAss Products via email sales@kickassproducts.com, or call us at 1 (213) 652 6566  within 48 hours of receipt of the item. If notice is not received within 48 hours the customer is liable for return freight expenses on replacement items.

Keep all original packing materials and documentation including the delivery consignment note. If the goods are visibly damaged on receipt, please have the driver make a note on the shipper's consignment note and also take photos of the damaged item/s.

Keep all original packing materials and documentation including the tracking and serial number.  

Refunds may take up to 10 business days to be processed after the item has been returned to the warehouse.

All refunds will be issued to their original form of payment.

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